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Friday, 12 May 2017 08:22

Wessex Water uses mental health training video to help staff working with vulnerable customers

Wessex Water has been working in partnership with Wiltshire Mind to produce an animated mental health awareness video, highlighting the common issues associated with mental ill health.

The video is part of a range of training developed for Wessex Water employees who deal with customers in vulnerable circumstances as part of their day-to-day job roles.

One in four people in the UK is affected by mental health issues each year - the water company is supporting a nationwide show of support. This week marks national Mental Health Awareness Week organised by the Mental Health Foundation.

Director of customer policy and engagement Sue Lindsay commented:

"Mental health is no longer a taboo subject and we're keen to keep staff updated and informed about how they can support customers living with mental ill health, as well as their colleagues, friends or family members."

“Help and reassurance should be at hand for anyone whose day-to-day life is being affected by stress, anxiety or depression."

Wiltshire Mind is not funded by national Mind or by any of the statutory authorities – the organisation relies on fund raising to raise the money they need for their work.

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