A large pipe burst at Thames Water’s Hampton Water Treatment Works at 8.30am yesterday morning left thousands of customers in parts of London.

The burst meant the water company was unable to pump water into the pipe network across West London, meaning customers had no water or low water pressure.

Thames Water put a team of specialist engineers in place yesterday morning to work on a number of different options to fix the problem. The utility located the burst at around 10:30am and temporarily turned off the water supply in order to investigate the exact location and repair the burst.

Thames told customers via its online community hub:

“As our treatment works has a large and complex network of pipes and serves a large area of West London, this repair may be a little tricky. We’re sorry that this is still ongoing and we’ll update again soon.”

In a further update at 12.30pm, Thames said:

“We’re still working hard to get water flowing for you again. This means we're looking at options to redirect water from across our area. This is complex work that we can’t rush so we really appreciate your patience.”

“In the meantime, we have nine specialist teams in the area prioritising those customers who need support the most. We’re also looking for the best locations to open our bottled water stations with emergency supplies.”

The company separately delivered bottled water to priority services customers and announced on the community hub at 17.30pm that customers would be able to collect bottled water from a supply station, commenting:

“We know how frustrating it must have been to go without water today. We’ve opened a bottled water station so that you can collect supplies.”

Engineers have continued to work throughout the night to fix the burst pipe as well as clear any trapped air from pipes to ensure water could flow freely.

Thames subsequently opened more bottled water stations - the stations, which were closed during the night, were reopened this morning as a precautionary measure.