NI Water is set to grow its digital services for customers by expanding its Self Service Portal to enhance the online customer experience it provides.
Pictured L-R Paddy Cashman, Project Manager, Business Improvement, NI Water;
Angela Jamison, Project Manager, Business Improvement, NI Water & Mark McNamee, Customer Experience Programme Manager, NI Water.
The water company said this forms part of NI Water’s digital transformation journey to develop a user-friendly platform that will enable both domestic and non-domestic customers to access a wide range of NI Water services.
Des Nevin, Director of Customer and Operations at NI Water commented:
“In today’s modern digital world, we recognise that we can further improve and adapt the customer journey by offering a multi-channel experience. We’ve engaged with our customers through a series of workshops, listened to their feedback and tailored our processes to develop an enhanced Digital Portal.
Once the Portal is live, customers will be able to apply online for:
- New Connections for water and wastewater to the network
- Sewer Adoptions for sites (Article 161)
- Businesses that need to discharge trade effluent or a customer with an existing trade effluent consent.
The Self Service Portal will be unavailable from 9.00am until 3.00pm tomorrow. Customers will then be able to access the Portal, at which point paper applications will no longer be available for the above three areas.
Desd Nevin continued:
“This is a major step forward in helping to reduce waste and enable us to play our part in helping to protect the environment. Our developers will also see a change in payment requirements which will be highlighted as they work through the online application process.”
In the future, the Portal will evolve to provide easier and more convenient ways to apply online, track progress, manage accounts and pay bills.
The water company said more information on the Self Service Portal would be coming soon for New Connections, Sewer Adoptions for sites (Article 161) and Trade Effluent.
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