Severn Trent has announced plans to open a new customer contact and dedicated training centre that will create 40 new jobs in Leicester, with more to come.
The water company is now on the search for new customer advisors to create a brand-new team based in the city.
In addition to the new jobs, Severn Trent is rolling out a community and school outreach programme to support more people through delivering free employability skills and training in communities.
The new jobs, and employability programme from the company comes at a time where according to ONS, Leicester currently has the highest rates of unemployment in the East Midlands. Over the last year the company has hired 800 people from the East Midlands.
The new contact centre, which will be located at Severn Trent’s Leicester Water Centre, is part of the company’s broader investment plan. The announcement builds on Severn Trent’s plans to invest nearly £13 billion over the next five years which is due to generate up to 7,000 new jobs directly and across its supply chain, significantly boosting the regional economy.
Steph Cawley, Customer Operations Director at Severn Trent said:
“Leicester is a vibrant city with incredible diversity and talent, making it the perfect location for our new contact centre. But this isn’t just about creating jobs—it’s about working together to support our communities. We’re also excited to share our investment plans and welcome support from businesses and groups willing to help us achieve our goals to help those who need it across the wider region.
“We want a brand-new team of people who will bring their unique differences and life experiences to help deliver the best service to our customers – so we want to encourage anyone, even if no direct customer experience, to see if there’s an opportunity for you.”
Empowering the local community
Severn Trent’s new Leicester contact centre is part of the company’s ambitious plan to help 100,000 people who are in or at risk of water poverty, with Leicester now joining the likes of Birmingham, Coventry, and Derby in benefiting from this initiative.
To ensure that the job opportunities are accessible to a wide range of candidates, Severn Trent is partnering with the Leicester Job Centre and Employment Hub to offer free employability training this month.
Th training will be available to job seekers across the city who are interested in the new contact centre roles, helping people to develop the skills and confidence needed to secure employment.
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