Welsh Water has confirmed that water supply has finally been fully restored to customers 5 days after a water main burst at its Bryn Cowlyd Water Treatment Works.
An emergency update issued by the water company on its Twitter/X account at 8:30 am this morning said:
“We can confirm that our network has now refilled and water supplies have been restored. All affected schools are now back on supply.”
Up to 40,000 homes across north Wales in Conwy county were left without water – Welsh Water teams continued work over the weekend to fix air in the network and other small leaks as the system repressurised.
Commenting yesterday in response to speculation on social media, the utility said:
“There has not been a second burst on the pipe. A potential leak has been identified on the pipe at the site of the burst water main by our Bryn Cowlyd water treatment works, but it is not impacting on recharging the network.”
Welsh Water began dealing with the burst water main at Bryn Cowlyd Water Treatment Works, impacting water supplies in the Conwy Valley, Llandudno and Colwyn Bay area on 15 January. On 16 January the company posted on Twitter/x:
“The repair to the burst water main at Bryn Cowlyd Water Treatment Works, Dolgarrog is taking longer than planned. Once repaired, it could take up to 48 hours for water supplies to be fully restored. Bottled water stations should be in place tomorrow.”
On 17 January Welsh Water announced that bottled water stations for drinking purposes had been opened at 4 locations.
Two more water filling points for farming and agricultural purposes opened on the evening from 5pm-10pm and over the weekend from 9am-10pm.
The company said it had restored water to around 65% of customers whose supplies had been impacted by the damaged water main on 18 January, with 90% of supply restored by yesterday.
To recognise the inconvenience being experienced by customers whose supplies have disrupted, Welsh Water has announced that each eligible household will be paid £30 in compensation for every 12 hours their supplies have been affected. This will automatically be paid to customers in their bank accounts, with cheques issued over the coming weeks to customers who do not have registered a bank account with us. Business customers will be paid £75 in compensation for every 12 hours their supplies have been affected – in addition, businesses will also be able to submit separate claims for additional loss of income.
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