South East Water has responded to a dramatic increase in web visits via smart phones by developing a mobile version of its website, allowing customers easier access to the information they need on the go.
The company has recently seen a shift in the way its customers choose to find out information about their water account and in response has adapted its website to accommodate the increasing number of mobile users.
While using desktop computers to access the South East Water’s website remains the most popular method, mobile browsing is increasing in popularity and December alone saw a 10% jump in access from mobile and tablet users which now account for 40% of all website visits.
Steve George, Customer Services Director at South East Water, said:
“We’ve seen that accessing our website from smart phones is extremely popular with our customers and so we want to make this experience as straightforward as possible. Customers are now able to reach the information they want far quicker than before.
“Our customers can use this new mobile website on the go to see updates on supply interruptions and emergency repairs as well as access billing information.”
South East Water has responded to a dramatic increase in web visits via smart phones by developing a mobile version of its website, allowing customers easier access to the information they need on the go.
South East Water has responded to a dramatic increase in web visits via smart phones by developing a mobile version of its website, allowing customers easier access to the information they need on the go.
The company has recently seen a shift in the way its customers choose to find out information about their water account and in response has adapted its website to accommodate the increasing number of mobile users.
While using desktop computers to access the South East Water’s website remains the most popular method, mobile browsing is increasing in popularity and December alone saw a 10% jump in access from mobile and tablet users which now account for 40% of all website visits.
Steve George, Customer Services Director at South East Water, said:
“We’ve seen that accessing our website from smart phones is extremely popular with our customers and so we want to make this experience as straightforward as possible. Customers are now able to reach the information they want far quicker than before.
“Our customers can use this new mobile website on the go to see updates on supply interruptions and emergency repairs as well as access billing information.”
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