Thames Water has awarded a number contracts under reinstatements investment programme - overall estimated value when the water company tendered the contract in 2017 was put at £258 million.

Thames Water and its alliances complete approximately 150 000 reinstatements per year at a cost of £30 million per annum. This includes avoidable streetworks fines and penalties.

Reinstatement work is a major challenge for both the water company and its alliance partners - 56 % of reinstatements are in response to clean water repair and maintenance works, 13 % related to metering, 12 % customer side leakage, 8 % to developer services and 2 % to capital delivery projects (which is expected to increase due to a mains replacement programme). Approximately 9 % of reinstatements are attributed to the waste network, however this is not expected to be included in the initial term of the contract as there is a contract in place until 2020.

Thames Water’s reinstatements are carried out by its alliances, namely:

• the IA (developer services and repair and maintenance)
• eight2O (capital delivery projects
• the WNS contract for the waste network

The scope of the contract includes:

• reinstatement work carried out by Thames Water and its alliances across all geographies and contract types
• year 3 AMP6 onwards (may include AMP 7) — 3 year contract with potential to extend to a maximum of 8 years
• internal processes including work allocation, standards and reporting, governance and systems
• engagement models for reinstatement contractors
• quality assurance and reporting

Approximately 40 % of all reinstatements take place in North London. The successful suppliers will be responsible for all reinstatements in the region across all workstreams including:

• infrastructure alliance — repair and maintenanc,
• infrastructure alliance — developer services
• metering
• eight2O — capital delivery projects, waste network,customer side leakage.

Any agreement awarded will be for an initial duration of 3 years, with the option to then extend for a further 5 years to a maximum term of 8 years. In each individual region the water company is appointing a primary supplier who will be responsible for all volumes of reinstatement (no guaranteed volumes), together with a reserve supplier. will be awarded in each region with. Performance against service levels will be measured and reviewed.

Ferns Surfacing Ltd, Stanmore Quality Surfacing Ltd, A. T. Stannard Ltd and Enzen Global Ltd have all been awarded places on the reinstatement framework for North London.