NI Water is getting ready to tender contract for customer billing and contact renewal and implementation programme worth an estimated £55 million.
The water company has issued a Prior Information Notice (PIN) to inform potential service providers of the upcoming competition for the provision of contact centre, billing, debt and channel management services, along with supporting solutions and technology.
NI Water is inviting potential tenderers to register their business on the www.eTendersNI.gov.uk website – for suppliers who are already registered the water company is recommending them to review their contact details to ensure the information is up to date.
NI Water said that customer contact, billing and debt management are critical components of customer service and operations. Currently the service supports billing services for approximately 80,000 non-domestic business customers and manages approximately 170,000 customer calls per annum (comprising circa 75% operational and 25% billing related calls).
With the approaching expiration of existing service, software licencing and support contract arrangements (the current Customer Contact and Billing (CBC) contract), NI Water is looking to procure the services of a provider to supply a new contact centre service, billing, debt and channel management services, along with supporting solutions and technology required to provide service continuity.
The new supplier will also be required to provide service enhancements through the delivery of modern and sustainable technology solutions and new ways of working.
Anticipated initial term of the contract is 7 years with potential extensions of 2 years and a further 1 year. Estimated date of publication of the formal contract notice is 7 February 2022 – click here to access the Prior Information Notice.
Want to know more about winning new business with the water companies in England and Wales in AMP7 and AMP8 between now and 2030?
Our report Complete AMP7 Contracts Tier 1 Alliances and Tier 1 Contractors April 2020 - 2025 contains details of the companies, the alliances, the contracts they’re already working on in the UK water sector, together with hundreds of key named contacts. Click here for more information and details of how to order.
Barhale has completed work on two separate Rapid Action Taskforce Spills projects it is carrying out for Severn Trent.
Börger UK, which has firmly established itself as a leading pump brand since it was set up in Staffordshire in 2004, has moved into bigger, brand-new premises in Shrewsbury.
HUBER Technology UK & Ireland are inviting people to register for their March webinar where they will be providing information about HUBER water intake screens for municipal and industrial applications.
Sulzer has launched a new global Center of Excellence (CoE) for Water Treatment Solutions - the CoE consolidates Sulzer’s wastewater treatment expertise in a unified and global manner.
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply.
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.