South East Water recognised for putting vulnerable customers first with BSI Kitemark™certification
South East Water’s commitment to providing excellent services for its vulnerable customers has been once again recognised with a BSI Kitemark™certification.
Ofwat data shows household water bills debt across England and Wales stands at over £2 billion
New data released by Ofwat shows that the total debt for household water bills across England and Wales for households amounts to over £2 billion. As of March 2024, approximately 8.2% of household customers were in payment arrears, with the average amount owed to their water company being approximately £822.
CCW sets out blueprint for sweeping WaterSure reforms to bolster water bill support
Improving water bill reductions for single people living with medical conditions which rely on higher levels of water use is among a raft of sweeping changes to the WaterSure support scheme, being proposed by the Consumer Council for Water (CCW).
Ofwat launches new standards to improve services for customers who need extra help
Ofwat is consulting on new standards expected of water companies for how they should operate, grow and maintain their priority services registers (PSR) of customers that need extra help. The regulator estimates that as many as 52% of households in England and Wales are likely to be eligible for PSR services.
Yorkshire Water announces new partnership with Citizens Advice to provide financial support in Leeds
Yorkshire Water has announced a new partnership with Citizens Advice Leeds to support customers facing financial difficulties.
Ofwat and Ofgem reflect on Vulnerability Summit outcomes
Almost 600 delegates joined a Vulnerability Summit on Tuesday in person and online, that drew together leaders from the utilities sector, consumer groups, charities, trade representatives, financial services and government.
Affinity Water achieves ISO 22458 certification for consumer vulnerability management
Affinity Water has announced the certification to the BSI Kitemark for inclusive service, a certification that goes beyond the requirements of ISO 22458 certification for consumer vulnerability, formerly known as BSI standard 18477 for inclusive services.
Severn Trent Water - record 250,000 people get help with their water bill
Around 250,000 people living in the Midlands are now receiving some form of financial support from Severn Trent, as the company is committed to helping its most financially vulnerable customers.
Ofwat publishes new guidance for water companies to protect vulnerable customers
Ofwat has today set out clear minimum standards for water companies to ensure that those customers who need extra help are provided with the level of service they require.
Northumbrian Water highlights support with water bills during Talk Money Week and beyond
Northumbrian Water is urging people to open up about their finances during Talk Money Week (6 – 10 November) and to let the firm know if they’re worried about paying their water bill.
News Showcase
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Pumps prove to be smooth operators for Anglian Water
“SAS (Surplus Activated Sludge) is a bit weird and can do odd things,” says Stuart Chatten, Lead Bioresources Technician at Whitlingham Water Recycling Centre (WRC), one of Anglian Water’s principal centres for processing sewage, serving a population of 400,000. -
Owen Mace takes over as Director of BPF Plastic Pipes Group
Owen Mace has taken over as Director of the British Plastics Federation (BPF) Plastic Pipes Group on the retirement of Caroline Ayres. He was previously Standards and Technical Manager for the group. -
Ledbury engineering firm strengthens senior team as demand for water process systems grows
PureTec Separations, the Ledbury-based water treatment engineering firm, has appointed Dan Norman as its new Sales Manager – Water Process Systems, supporting the company’s continued growth in the UK and international markets. -
BactoCloud platform for bNovate’s BactoSense instruments brings new understanding of water quality
bNovate has launched BactoCloud, a secure cloud-based platform that connects and manages its BactoSense instruments, enabling real-time monitoring and optimization of microbial water quality.
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
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