Yorkshire Water colleagues are attending events in Hull, Doncaster, and York this week, in hopes of reaching customers who might benefit from the utility’s bill support offerings.
The events are being held as part of the Money & Pensions Service’s Talk Money Week (3 – 7 November) – a campaign created to build opportunities for everyone in the UK to have more open conversations about their finances. This year’s theme is ‘start the conversation’, offering a clear first step toward action.
Customers at the events will be able to speak with Yorkshire Water about their bills and what bill support might be available to them.
Claire Gott, community engagement manager at Yorkshire Water, said:
“Over 200,000 customers have received support on their bills from us this year, whether that be through placing them on water meter to reduce charges, a social tariff reduction scheme or one that helps customers pay off water bill debts.
“However, we know that some of our customers struggling with their bills may not have reached out to us to find out how we might be able to support them. We’re hoping that by being at these events, we can take the offer directly to them, start conversations, and give more assistance to the people who need it.”
The utility offers two different bill reduction tariffs - WaterSupport, which reduces bills for the lowest income households across the region, and WaterSure, which caps bills at a fixed amount for those who claim income-based benefits and need to use extra water.
There are also schemes available to customers who may have found themselves in arrears with their water charges which can match customer payments to get them out of debt quicker.
Over £375 million will be delivered in bill reductions and debt support by Yorkshire Water between 2025 and 2030 for those who need it.
The first drop-in session took place yesterday at Doncaster Job Centre.
Yorkshire Water will also be available at the following drop-in sessions:
Tang Hall Community Centre, York, YO31 0UG, Friday 7 November 9.30am - 11am
Foxwood Community Centre, York, YO24 3HY, Friday 7 November 11.45am - 2pm
Princes Quay, Hull, HU1 2PQ, Saturday 8 November 11am – 3pm
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