Ofwat and CCW have published the results of research into customers’ experience of how Thames Water handled an incident in Camberley in 2023, in which a foul smell from a sewage treatment works, which lasted for months, affected thousands of people in the local area.

The Consumer Council for Water (CCW) has today published a series of recommendations aimed at tackling the problems which continue to hamper the water market for business customers in England, as it approaches its sixth anniversary.

NI Water is set to grow its digital services for customers by expanding its Self Service Portal to enhance the online customer experience it provides.

Thames Water has gone out to tender with an AMP7/8 contract for business process outsourcing customer services worth an estimated £63 million.

Ofwat has published the results of its customer satisfaction and experience for water and wastewater companies in England and Wales over the last year.

Yorkshire Water has gone out to tender with an AMP7 contract for the supply of services associated with management consulting services worth up to an estimated £17 million.