People targeted by scam artists are to be supported by a new group founded by a number of customer-facing utilities in the UK energy, water and communications sector. 

Edinburgh based water retailer, Business Stream, is now the second largest water retailer in the UK, following its acquisition of the non-household customer base of Yorkshire Water Business Services and recent successes in the market.

A major new international survey has revealed that the satisfaction rating for Great Britain’s water and sewerage services is the second highest in the world.

Severn Trent has launched Juno, an integrated ChatBot service which is now available for its eight million customers.

Households in the UK could lose an average of nearly £1000 each under Labour’s nationalisation plans, according to a new study by economic consultants NERA.

Northumbrian Water has gone out to tender with a contract for temporay homeworkers worth an estimated £3.6 million.

Ofwat has confirmed that Southern Water will pay £126m in penalties and rebates to existing and former wastewater customers for serious failures to operate a number of wastewater treatments works properly deliberate misreporting of performance information.

Water sector regulator Ofwat is calling the water companies in England and Wales to cut bills by an average of £50 and invest extra £6 million a day in services over next 5 years.

In a new report reviewing the second year of the business retail market, Ofwat is warning that urgent action is needed to get the market working effectively and unlock better outcomes for more customers. 

Water companies are failing to convince enough households their bills are fair and they provide value for money, according to a new report by the Consumer Council for Water (CCWater).