Ofwat’s chair, Jonson Cox, has signalled that water customers could be at the start of “the decade of falling bills” as he suggested prices could fall in real terms until 2025 at least. 

To mark cyber security awareness month Anglian Water is sharing hints and tips to help customers stay safe online.

For the first time, Ofwat has announced that it will report on how each water company serves, supports and protects customers in vulnerable circumstances and show clearly the companies that are leading the field and those that are letting their customers down.

South West Water has published its long-term vision for the period 2020-2050, outlining the water and wastewater service improvements the company plans to deliver in the coming years.

Severn Trent Water has said it will pay compensation to any customers who were without water for more than 15 hours as a result of the major pipe burst in Telford on Sunday.

The Competition and Markets Authority (CMA) has published its final report following a market study into the use of price comparison sites and other apps.

Severn Trent Water has had to bring in 120,000 litres of free bottled water for customers in the Telford area and set up a water bowser as a result of a water pipe burst yesterday.

The Financial Times has levelled further swingeing criticism at the UK water sector and Ofwat in a new article which says that privatisation has failed and investment has only been achieved “at a heavy cost to consumers.”

The water sector regulator has moved swiftly to reject comments made in an article about water privatisation published in the Financial Times on Sunday which was highly critical of Ofwat, the water companies and their investors.

A change in regulations mean landlords whose properties are served by Welsh Water are required to let them know of changes in tenancy within 21 days - landlords could be liable for water and sewerage charges if they fail to update the water company.