Business Stream wins international award for digital transformation
Edinburgh based water retailer, Business Stream has won a top international award recognising its innovative approach to customer service.
Severn Trent offers customers video calling service to report leaks
Severn Trent is now offering a video calling service via smartphone that allows its customers to speak ‘face-to-face’ with an engineer when they report a leak.
CCWater calls on water firms to put more of their profits into customer financial support schemes
The Consumer Council for Water (CCWater) is calling on water companies to do more to help cash-strapped households by putting some of their own profits into customer support schemes.
Ofwat – “not convinced” water sector delivers benefits to all stakeholders
Rachel Fletcher, Chief Executive of Ofwat, has said she is “not at all convinced the water sector meets the test” of providing benefits to all stakeholders and not just rewarding its shareholders.
Beast from the East – Thames Water plan will transform response to similar events in future
Thames Water has set out details of its improvement plan following Ofwat’s review in the aftermath of the Beast from the East - the water company said it will transform its response to unexpected major incidents in future.
Water companies submit improvement plans following ‘Beast from the East’ review
Water companies across England and Wales will today submit plans detailing how they are addressing the shortcomings identified in their handling of the ‘Beast from the East’.
Driving proactive water sector change through technology
Nigel Baker, managing director at Echo Managed Services, creator of multi-utility billing software, Aptumo, explores how innovative technologies can help the water companies to move from being change-led to change-driven and bring about real change in customer-facing operations.
Customer complaints to water companies fall 17% - but watchdog warns 3 firms to improve performance
Three water companies have been warned to improve their customer service as a new report by the Consumer Council for Water (CCWater) reveals households made more than 2.1 million calls to resolve problems last year.
Ofwat - licence conditions changes include shift in focus to information for customers
Ofwat is seeking to simplify licence conditions for water companies, including proposals to shift the current focus on the bureaucratic form of a Code of Practice on issues including leakage to focussing instead on the information to be provided to customers.
Water watchdog warns over low awareness in small businesses of option to switch water suppliers
Low awareness of the retail water market remains the biggest obstacle to small and medium-sized businesses (SMEs) in England securing a better deal on price and service, according to the Consumer Council for Water (CCWater).