Ofwat has launched a consultation on its response to Portsmouth Water’s request for funding of £370.4 million of totex for the period 2020-2030, an increase of £235.1 million on the £123.6 million funding allowed in final determinations in PR19, for the Havant Thicket Winter Storage Reservoir.

Ofwat CEO David Black has written to the regulated water and wastewater companies warning them that Ofwat’s board is “deeply concerned that, generally, companies have not taken sufficient action to respond to the measures we have taken to date.”

Following an announcement back in August that South Staffordshire PLC, the parent company of South Staffs Water, had been the target of a criminal cyber-attack, the water company has reported that has led to unauthorised access to some customers’ personal data.

Thames Water will have to return £51 million to its customers and Southern Water almost £30 million after missing key performance targets.

In a joint letter to water and wastewater company CEOs, David Black, Chief Executive of Ofwat and Emma Clancy, Chief Executive of CCW, have asked for more support to be given to customers.

Customers on Yorkshire Water's social tariffs will receive an automatic account payment of over £70, to help with the cost of living increase.

Scottish Water is inviting people to attend its Annual Consultative Meeting (ACM) in Edinburgh next week on Tuesday 30 August - the water company’s first in-person ACM in three years due to Covid.

CCW has called for renewed urgency in putting in place a new universal water affordability scheme to provide fair, consistent and sustainable financial help for the 1.5 million households across England and Wales living in water poverty.

The UK utility sector has moved another step closer to a single, shared Priority Services Register (PSR) for the UK which will help companies look after vulnerable customers.

New research by Ofwat and CCW finds that sewer flooding has a significant negative impact on customers, regardless of the severity of the incident.