Welsh Water launches ‘first of its kind’ financial support scheme for working households across Wales
Welsh Water, the only not-for-profit water company in England and Wales, has launched a new scheme aimed at providing working household customers with vital support to pay their water bills as the cost-of-living crisis continues.
Ofwat consults on new guidance to support customers in vulnerable circumstances
Ofwat has launched a consultation on new guidance for water companies setting out how they should support their customers who require extra help in accessing water services.
Competition and Markets Authority - Annual Report shows CMA saves consumers billions over last three years
UK consumers have saved an estimated £8 billion over the last 3 years from action taken by the Competition and Markets Authority (CMA) to protect competition and stamp out unfair practices.
CCW research - most customers in England and Wales unaware of entitlement to payment if water companies fails to meet certain service standards
Most customers in England and Wales are unaware they could be entitled to a payment if their water company fails to meet certain service standards, according to new research conducted by the Consumer Council for Water (CCW).
Ofwat CEO seeks “urgent meeting” with South East Water over hosepipe ban
Ofwat Chief Executive David Black has written to South East Water to request an “urgent meeting” with the water company’s Board and himself and the Chair of Ofwat Iain Coucher, following the “recent and re-occurring supply interruptions” experienced by South East Water customers.
Water company customers invited to series of public meetings with water company bosses
Water company customers and stakeholders will have the chance to question and challenge water companies' future plans in public meetings, set to take place online over the next three months.
NI Water set to expand digital services for customers
NI Water is set to grow its digital services for customers by expanding its Self Service Portal to enhance the online customer experience it provides.
Ofwat and CCW welcome water companies' efforts to ease cost of living pressures - but urge them to take further action
Water industry regulator Ofwat and consumer watchdog CCW have welcomed water companies' efforts to ease cost of living pressures - but are calling on them to take further action.
Average water bills set to rise by less than inflation from 1st April 2023
Water UK, the body which represents all the Uk water companies, has announced that from April, average water bills will again increase by less than inflation.
December freeze-thaw - Ofwat asks water companies to explain their preparations and response
Ofwat has asked the water companies in England and Wales to set out their preparations for and response to the mid-December 2022 freeze thaw event – and expressed concerns that “some companies may have failed to support their customers in the manner we would expect.”