Thames Water has gone out to tender with an AMP7 contract aimed at improving customer perception, in turn improving its C-MeX and NPS performance worth an estimated £6 million.

Ofwat and CCW have published the second piece of joint research into customer priorities which will inform wider aspects of the 2024 Price Review and the development of common Performance Commitments and Outcome Delivery Incentives.

Ofwat is set to prioritise river water quality and environmental outcomes in the year ahead, according to its newly-published forward work programme for 2022-23.

Ofwat has confirmed its provisional decision to accept binding commitments by Thames Water to address competition concerns the regulator had identified during its investigation into the water company’s introduction of smart water meters at business premises.

New research suggests that over a third (37 per cent) of UK water and energy utility customers would willing to pay a little more on their bills to protect the environment – rising to 57 per cent among the 18-24 age group.

Northumbrian Water has introduced a new tool that could help to significantly reduce customers’ annual water and energy bills.

Ofwat has announced its decision to temporarily increase price caps in the business retail market by 0.49% - the decision does not affect household customers.

Average yearly water and sewerage bills in England and Wales are forecast to rise by 1.7% in the forthcoming year- well below inflation, which is currently standing at 4.8% (CPIH).

Thames Water has welcomed 12 new members to its re-established Customer Challenge Group (CCG), to improve its engagement with customers and the communities it serves.

Consumer water watchdog CCW has launched a consultation on its new draft strategy setting out its plans for 2022-23.