Ofwat analysis shows business retail market still failing to deliver
Ofwat’s State of the market 2020-21: Review of the fourth year of the business retail water market concludes that while business customers who are active and engage in the water retail market continue to benefit from competition and choice, the market is working less well for smaller business customers.
South East Water partners with council on data sharing to put customers on right tariff
South East Water has launched a new initiative in partnership with a council in Kent to ensure customers are paying the correct charge for their tap water.
Ofwat : water companies make progress in cutting leaks, but more to do on pollution, flooding and outages
Water companies have made progress towards meeting challenging targets set by the regulator to tackle issues such as leakage, but some companies’ environmental records are still not good enough, according to the latest annual assessment of water companies’ performance by Ofwat.
New analysis says smart water metering rollout could deliver £1.9bn net benefit to society
New analysis has concluded that rolling out smart water metering by 2030 would deliver huge benefits for households, the environment and the water industry.
CCW warn half of customers most in need of help unaware of extra water company support
Consumer body CCW is warning that people most in need of help could be missing out on essential extra support from their water company, despite record demand sparked by the Covid-19 pandemic.
Ofwat - collaborative customer engagement for PR24 includes ODIs, performance commitments and affordability
Ofwat has published a paper setting out its approach to conducting customer research collaboratively with CCW and the sector for the 2024 Price Review (PR24) to inform common performance commitments, outcome delivery incentive (ODI) rates and acceptability and affordability testing.
United Utilities launches Pay As You Go payment scheme for customers
United Utilities is to become the first water company to introduce a new payment scheme that allows its customers greater flexibility when it comes to paying their bill.
CCW – retail water market needs to start delivering benefits for all businesses
The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a business during Covid-19.
Thames Water to pay over £11m-plus after incorrectly charging business customers
Thames Water has agreed to pay over £11 million to 13,800 non-household customers and water retailers for errors in its data which led to customers being billed the wrong amount.
Ofwat proposes principles to increase public value in the water sector
Water industry regulator Ofwat is calling on the water companies to seek additional social and environmental value through the delivery of their services.