CCW report shows Northumbrian Water officially country’s most reliable water provider
Northumbrian Water are officially the country’s most reliable water company, according to the latest findings by an industry watchdog.
Ofwat consults on new guidelines to help residential customers pay bills and repay debts
Ofwat has launched a consultation on new guidelines for regional and small water only and water and sewerage companies on helping residential customers in England and Wales pay their bill, access help and repay debts.
Ofwat research shows customers three times more likely to pay bills by credit card than seek help
Research commissioned by water sector regulator Ofwat as part of #ListenCareShare, a piece of work to understand customers' experiences during the pandemic, shows that customers are more than three times as likely to pay bills by credit card than ask for help.
New report sets out proposals to end water poverty and bolster support for millions of households
A new report by the Consumer Council for Water (CCW) has unveiled proposals to end the postcode lottery of support for millions of households across England and Wales who are unable to afford their water bill and to improve access to wider help.
Ofwat launches #ListenCareShare to understand customers' experience in pandemic
Ofwat is today opening a conversation with the water sector and beyond to listen, care and share, to help make sure that customers across the country are getting what they need from their water company.
Scottish water industry "most trusted" by customers, says Which? survey
The water industry in Scotland is the most trusted industry with customers, according to research by consumer rights body Which.
World Water Day - Balancing the priorities of a generation raised on sustainability
In an Expert Focus article for WaterBriefing on World Water Day, Caroline Boden, Head of Communication at Echo Managed Services explores how water companies can align messages about water conservation and sustainability with environmentally-conscious current and future Generation Z (Gen Z) customers.
Thames Water customers report thousands of sewer blockages using new online tool
Almost 7,000 blocked sewers have been reported by vigilant Thames Water customers in the four months since the company launched a new online tool.
New research says customer behaviour key to driving down household water demand
Customer behaviour and choices – rather than socioeconomics and weather – are the key to understanding household water use to help meet ambitious reductions in water abstraction, an UKWIR Big Questions project has revealed.
COVID-19 and the business retail water market – Ofwat consults as it warns over increases in bad debt
Ofwat is warning over increases in bad debt in the business water sector retail market as a result of COVID-19 - the regulator has launched a new consultation on proposals to address the issue.